We would like to sincerely apologise to our customers who have yet to receive their deliveries. We understand this must be incredibly frustrating and inconvenient, and know we have not been good enough at communicating this issue to you.
Please be aware that currently due to the effects of Brexit and Covid-19, we have been
unable to ship to Europe and Ireland since approximately 24/12/2020, we have also experienced additional delivery delays worldwide. We have attempted to ship your packages during this time, however we have been unsuccessful due to a number of unforeseen issues. We are working hard to get
your orders out to you but cannot yet guarantee exact shipping dates.
For these customers who have placed an order with us and wish to cancel and
receive a refund, please email us at firstname.lastname@example.org and we
will be happy to get that sorted out for you.
For any customers who are considering placing an order to these locations,
please be aware that you will likely experience severe shipping delays and your
items will only reach you once we have sorted out the delivery issues.
Thank you for your continued patience at this time.