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Customer Support

Delivery Information, Returns & Repairs. Please be advised at present we are experiencing additional delivery delays with carrier companies outside of mainland UK, we hope to get your orders to you as soon as possible. Thank you for your understanding and patience at this time.

Contact Us

  • Forum Rules
  • Send us an enquiry
  • Contact Details - Hornby UK Marketing
  • Contact Details - Hornby Hobbies UK
  • Club contacts
  • Contact Details - Clearpay
See all 11 articles

Returns & Repairs

  • US Customers - Returns from US $ website
  • Repairs
  • How do I return a product from outside the UK?
  • How do I return a product within the UK?
  • What is your policy for returning Christmas purchases?

Delivery Information

  • UK & ROW Delivery Costs
  • UK shipping updates
  • Changes to Delivery Address
  • Important information regarding VAT on EU delivery.
  • New improved and easier ordering from EU countries
  • BFPO Addresses Based Outside of the UK
See all 16 articles

Ordering

  • Creating Website Stock Notifications
  • Pre-Ordering
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