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Customer Support

Delivery Information, Returns & Repairs. Please be advised at present we are experiencing additional delivery delays with carrier companies outside of mainland UK, we hope to get your orders to you as soon as possible. Thank you for your understanding and patience at this time.

Delivery Information

  • Current Delivery Delays
  • US Customers - Deliveries from our $ site
  • Can I order goods for delivery to a BFPO address?
  • Am I able to track my parcel?
  • How do delivery charges apply to pre-orders?
  • Can I order goods for delivery to a P.O Box or automated parcel locker?
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Returns & Repairs

  • US Customers - Returns from US $ website
  • Repairs
  • How do I return a product from outside the UK?
  • How do I return a product within the UK?
  • What is your policy for returning Christmas purchases?

Pre-Order

  • Pre-Ordering

Contact Us

  • Contact Details- Hornby Hobbies UK
  • Club contacts
  • Contact Details - Clearpay
  • Contact Details - Hornby USA
  • Contact Details - Hornby France
  • Contact Details - Hornby Italia
See all 9 articles
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